Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website, www.traveldoc.aero and related sub domains.
INFORMATION WE COLLECT FROM YOU
We design and develop our site with the intention of minimising the amount of information we collect about you to ensure we only collect data required for us to provide and improve our services to you, and no more.
WHEN YOU VISIT OUR WEBSITE
We can collect and process the following information,
- your computer’s Internet Protocol (IP) address
- your browser type and version
- the pages you visit on the site*
- the time and date of your visit*
- the time spent on each page*
* This information is not mandatory to supply and the collection of this information is based on your acceptance of analytics cookies.
WHEN YOU PERFORM A TRAVELDOC CHECK
We ask you for you’re the following information,
Details of your journey
Departure airport / country
Arrival airport / country
Details about your travel documentation
Travel document type
Travel document issuing country
Travel document expiry date
This information is required to perform a TravelDoc check.
WHEN YOU CREATE A TRAVELDOC USER ACCOUNT
We ask you for
your email address
your company name
This information is required to create a TravelDoc user account.
HOW WE PROCESS YOUR INFORMATION
We collect, process, store and disclose information for the following purposes:
to perform a TravelDoc check
to create a TravelDoc user account
to enable you to access and use our website and associated applications
to contact and communicate with you about your TravelDoc user account or support enquiries
for internal record keeping and administrative purposes
for analytics, market research and business development, including to improve our website and associated applications; and
- to comply with our legal obligations and resolve any disputes that we may have.
OUR LEGAL BASIS FOR PROCESSING
We process information lawfully, fairly and transparently. We only collect and process information about you only where:
- it’s necessary for us to provide you the results of a TravelDoc check or to administer your TravelDoc account;
- it satisfies a legitimate interest, such to improve our website or to protect our legal rights and interests;
- you give us consent to do so for a specific purpose (e.g.. entering your email address so we can contact you regarding your account); or
- we need to process your data to comply with a legal obligation.
When you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this won’t affect any processing we’ve already done.
We retain information for our records and to facilitate support if required. While we retain this information, we’ll protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.
HOW LONG WE RETAIN INFORMATION
The length of time we retain your information varies depending on the information.
Information relating to TravelDoc user accounts is retained for as long as the user account is active. If a user account is not used for a period of 24 months, then we delete your account information.
Information gathered by Google Analytics is retained for a period up to 24 months.
Information gathered during a TravelDoc check is retained for a period of 6 months.
YOUR RIGHTS AS OUR USER
CHOICE AND CONSENT
You may choose to restrict the collection or use of your personal information by contacting us using the details on our website. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
ACCESS AND DATA PORTABILITY
You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below, and we will take reasonable steps to rectify the issue.
NOTIFICATION OF DATA BREACHES
We will comply with laws applicable to us in respect of any data breach.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can perform certain functions and understand how you use our site. We use first-party and third-party cookies to enable traveldoc.aero to function and for website analytics.
STRICTLY NECESSARY COOKIES
Our site uses some cookies to perform essential tasks that allow the site to function, such as aiding navigation , allowing users to log in to their accounts and remembering your choices, for things such as consent for analytical cookies. These cookies cannot be turned off without causing the site to become inoperable.
Strictly Necessary cookies can be identified with names that begin with .AspNetCore
We use Google Analytics for aggregated website traffic analysis - such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness.
In order to track your usage of our site, a cookie is created with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. We also send Google Analytics your IP address.
Our use of Google Analytics cookies is based on your consent to do so. On your first visit to our site you will be presented with a pop up asking you to confirm which cookies you would like us to store. If you wish to withdraw your consent for us to use analytical cookies you can do so by visiting the site and clicking on the Cookies Preferences link at the bottom of the page.
Analytical cookies can be identified with names that begin with _ga
DISCLOSURE OF INFORMATION TO THIRD PARTIES
We do not trade, sell or rent your information to any third parties.
We will comply with government and law enforcement requests for data, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
Our site is supported by third-party providers to facilitate the provision of services. These include web hosting providers and Google Analytics. We require such service providers to contractually commit to protect the security and confidentiality of information they process on our behalf.
INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
The data we process may be processed in a number of locations. The location the processing takes place depends on a number of factors, such as your proximity to our processing locations and the current state of our internal systems. Some of our locations are outside of the European Economic Area.
No matter where your data is collected, processed or stored, the same levels of security and data protection are maintained at all times.
By providing us with your personal information, you consent to your data being processed in locations that may be outside of the European Economic Area.
LINKS TO THIRD PARTY WEBSITES
TravelDoc.aero may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
ABOUT THIS POLICY
At our discretion, we may update this policy to reflect current acceptable practices. We will take reasonable steps to let users know about significant changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around data and personal information.
If you have any concerns or questions about how we handle your data and personal information, feel free to contact us at email@example.com.
This policy is effective as of 26 May 2020.